Altasalsul Almantiqi التسلسل المنطقي • Contact Center • CX • Integrations
العربيةع
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Practical delivery — fast start — scalable

Altasalsul Almantiqi for Contact Center and Call Center Services

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Altasalsul Almantiqi provides contact center & CX solutions: launch a new contact center or upgrade an existing one through omni‑channel setup, IVR flow design, CRM/internal integrations, and automation—focused on less routine work, better quality, and faster response.

We provide complete 3CX services at Altasalsul Almantiqi, including license supply, installation, configuration, integrations, training, and support for the implemented setup. We can also assist with existing Genesys Cloud systems through configuration, IVR updates, troubleshooting, integrations, and practical recommendations. This does not include Genesys Cloud licenses or official support from Genesys. This page remains available as a professional reference for capabilities and previous service scope.

Sorry, new projects are not being accepted at this time.
Professional visual for contact center, omnichannel, and integration services
Start small and scale step‑by‑step—no huge project required upfront.
Arabic + English in voice/chat.
Optional post-go-live support.
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Services

Everything you need to launch, run, and improve your contact center.

Contact Center Setup (On-Prem & Cloud)

Setup and configuration for cloud or on-prem deployments, including numbers, SIP trunks, routing, and go-live readiness.

IVR Flow Design & Implementation

Custom IVR flows designed and implemented to match your business needs, routing logic, and customer journey.

Integrations & Middleware

Integration design and implementation for CRM, ticketing, databases, and internal systems using reliable middleware and APIs.

AI & Self-Services

AI and self-service setup tailored to your routine requests, customer journeys, and service workflows.

Training

Practical training for agents and supervisors to help your team use the system effectively.

Technical Support

Support for the current setup: user assistance, troubleshooting, issue handling, and follow-up on reported issues.

Who we support

New launch or existing upgrade—same goal: better CX, smoother operations.

New contact center launch

Choose the right approach based on channels, scale, and timeline—then design flows, configure operations, and go live with clear documentation.

Existing contact center improvement

Fix bottlenecks, optimize flows, integrate systems/data, and add automation + AI to improve performance and customer experience.

How we work

Clear steps—from discovery to go‑live.

1
Consultation
Understanding needs and initial discovery.
2
Scope & Proposal
Defining goals and the project plan.
3
Solution Design
Designing the solution and work plan.
4
Build & Test
Development with feedback and QA.
5
Launch & Training
Go-live, documentation handover, and training.
6
Support & Guidance
Post-go-live follow-up, troubleshooting, and practical recommendations within the current setup.
Contact

Ready to start? Let’s pick the best "starter journey" for your business.

Call or WhatsApp now—or book a free consultation.

Phone: +966576893693 WhatsApp: +966576893693 Email hidden
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FAQs

Quick answers.

What contact center services do you provide?

We provide complete 3CX services, including license supply, installation, configuration, integrations, training, and support for the implemented setup. We can also assist with existing Genesys Cloud systems through configuration, IVR updates, troubleshooting, integrations, and practical recommendations. This does not include Genesys Cloud licenses or official support from Genesys. This page remains available as a professional reference for capabilities and previous service scope.

Full 3CX Features
What can 3CX provide for businesses?

3CX gives businesses the main contact center features in one system, including call queues, IVR / auto attendant, live chat, WhatsApp, CRM integration, call recording, reporting, and more. It can be deployed in the cloud or on-premise, while allowing you to keep your own SIP trunks and phone numbers.

Cost Advantage
3CX is also commonly licensed based on call capacity rather than charged per user account, which can make it a cost-effective option for many businesses.
Full 3CX Features
What is the cost?

Cost usually depends on scope, licensing, and support needs.
Sorry, new projects are not being accepted at this time.

What does support cover?

Support service typically includes troubleshooting, user assistance, issue diagnosis, fixes within the implemented setup, and minor adjustments to the existing configuration when needed. Sorry, new projects are not being accepted at this time.

Cloud or on‑prem?

Both—depending on environment and requirements.

Arabic + English support?

Yes—for voice and chat depending on the solution.

Booking/tracking with our systems?

Yes—via integrations with CRM/ticketing/databases as available.

Suitable for small businesses?

Yes. Start with one step, then scale gradually based on needs and budget.
For example: start with voice first, then add social channels—or the other way around.

Do you offer AI with 3CX?

Yes. We offer AI solutions with 3CX. AI can convert calls and voicemails into text, summarize calls, answer customer calls, and provide information to help you better understand customer interactions.