Altasalsul Almantiqi | Contact Center and Call Center Services

Services

Everything you need to launch, run, and improve your contact center.

Contact Center Setup (On-Prem & Cloud)

Setup and configuration for cloud or on-prem deployments, including numbers, SIP trunks, routing, and go-live readiness.

IVR Flow Design & Implementation

Custom IVR flows designed and implemented to match your business needs, routing logic, and customer journey.

Integrations & Middleware

Integration design and implementation for CRM, ticketing, databases, and internal systems using reliable middleware and APIs.

AI & Self-Services

AI and self-service setup tailored to your routine requests, customer journeys, and service workflows.

Training

Practical training for agents and supervisors to help your team use the system effectively.

Technical Support

Support for the current setup: user assistance, troubleshooting, issue handling, and follow-up on reported issues.

Who we support

New launch or existing upgrade—same goal: better CX, smoother operations.

New contact center launch

Choose the right approach based on channels, scale, and timeline—then design flows, configure operations, and go live with clear documentation.

Existing contact center improvement

Fix bottlenecks, optimize flows, integrate systems/data, and add automation + AI to improve performance and customer experience.

How we work

Clear steps—from discovery to go‑live.

1

Consultation

Understanding needs and initial discovery.

2

Scope & Proposal

Defining goals and the project plan.

3

Solution Design

Designing the solution and work plan.

4

Build & Test

Development with feedback and QA.

5

Launch & Training

Go-live, documentation handover, and training.

6

Support & Guidance

Post-go-live follow-up, troubleshooting, and practical recommendations within the current setup.

FAQs

Quick answers.

What contact center services do you provide?

We provide complete 3CX services, including license supply, installation, configuration, integrations, training, and support for the implemented setup. We can also assist with existing Genesys Cloud systems through configuration, IVR updates, troubleshooting, integrations, and practical recommendations. This does not include Genesys Cloud licenses or official support from Genesys. Contact us to learn more.

Full 3CX Features

What can 3CX provide for businesses?

3CX gives businesses the main contact center features in one system, including call queues, IVR / auto attendant, live chat, WhatsApp, CRM integration, call recording, reporting, and more. It can be deployed in the cloud or on-premise, while allowing you to keep your own SIP trunks and phone numbers.

Cost Advantage

3CX is also commonly licensed based on call capacity rather than charged per user account, which can make it a cost-effective option for many businesses.

Full 3CX Features

What is the cost?

The cost is provided after we review your requirements.
It includes three parts: the license cost, the one-time implementation cost, and the support.
The license cost follows the official vendor pricing and depends on the required simultaneous calls and features. We currently provide 3CX licenses only.
The one-time implementation cost depends on the scope of work, such as installation, configuration, integration, training, hosting setup, and IVR design.
We also offer optional yearly support for troubleshooting, technical assistance, and system management within our service scope.
After we understand your needs, we can provide a clear quotation.

What does support cover?

Our support service includes troubleshooting, user assistance, issue diagnosis, fixes within the implemented setup, and minor adjustments to the existing configuration when needed. As your business grows, we can continue working with you to support the current setup, share recommendations, and help identify improvements for customer service and daily operations. If additional work is needed beyond the current setup, we can review it with you and provide a separate quote if required.

Cloud or on‑prem?

Both—depending on environment and requirements.

Arabic + English support?

Yes—for voice and chat depending on the solution.

Booking/tracking with our systems?

Yes—via integrations with CRM/ticketing/databases as available.

Suitable for small businesses?

Yes. Start with one step, then scale gradually based on needs and budget.
For example: start with voice first, then add social channels—or the other way around.

Do you offer AI with 3CX?

Yes. We offer AI solutions with 3CX. AI can convert calls and voicemails into text, summarize calls, answer customer calls, and provide information to help you better understand customer interactions.

Altasalsul Almantiqi for Contact Center and Call Center Services